Privacy Policy
Effective Date: 22 May 2026
My Together App ("we", "our", or "us") is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our user application, which is designed for customers to browse shops, order products, track deliveries, discover nearby places, report lost and found items, and communicate with merchants or other users.
1. Information We Collect
Personal & Delivery Information
Your Name, Phone Number, Email Address, and Delivery Addresses — used for account creation, communication, and order delivery.
Order & Payment Verification Information
Details of the orders you place and any payment receipts or transaction screenshots (e.g., PromptPay, True Money Wallet, KBZPay, WavePay) that you upload to verify manual payment to the respective shop owners. We do NOT process or charge payments directly inside the app.
Camera, Photos & Storage
We request access to your device's camera and photo gallery (storage) so you can upload a profile picture, post images for lost & found items, and upload payment screenshots/receipts. We only access and collect the specific images you explicitly choose to upload. We do not scan or access your entire photo library. You can revoke this permission at any time in your device settings.
Location Information
My Together App collects and processes your precise or approximate location data to enable features such as discovering nearby restaurants, navigating to places, and viewing lost/found items near you. This data is only collected when the app is in use (foreground). We do not collect your location in the background or when the app is closed. Your location data is not shared with third parties for advertising purposes.
Push Notifications & Device Information
We collect Device IDs and Firebase Cloud Messaging tokens to send you real-time push notifications for order status updates, delivery tracking, and merchant messages. You can choose to enable or disable these notifications at any time through your device settings.
Phone Dialer (Calling)
Our app uses the phone dialer to allow you to call merchants or customer support directly from the app. We do not access your call logs or make calls without your explicit action.
2. How We Use Your Information
- To process, track, and manage your orders with merchants.
- To share necessary delivery details (name, phone, address) with the respective shop owners for order fulfillment.
- To send you real-time push notifications for order status updates, delivery info, and merchant messages.
- To display shop payment details and facilitate manual payment verification.
- To provide location-based services like discovering nearby restaurants, places, and lost/found items.
- To facilitate community features such as reporting and browsing lost & found items.
- To improve the overall functionality and user experience of our app.
3. Sharing of Information
We only share your information with the specific shop owners you place orders with, strictly for the purpose of fulfilling your orders. We do not sell, trade, or rent your personal information to third parties. We use trusted third-party service providers (such as Google Firebase for cloud storage and push notifications) strictly for the purpose of operating the app.
4. Data Security
Your data is stored securely on encrypted servers. We implement standard security measures to protect your information against unauthorized access, alteration, or disclosure.
5. User Rights & Data Deletion Policy
Deletion inside the App
You can permanently delete your account and all associated data directly within the app by navigating to Profile → Account Settings → Delete Account. Once confirmed, your data will be immediately removed from our servers.
Deletion via Request (if App is Uninstalled)
If you no longer have the app installed, contact our customer support at support@mytogether.org. We will process your deletion request within 3 business days.
6. User-Generated Content (UGC) & Moderation
My Together App allows users to post content (e.g., lost & found items) and communicate with others. We strictly prohibit objectionable content, hate speech, explicit material, and abusive behavior. Users can report offensive content and block abusive users directly within the app. We actively review reports and reserve the right to remove violating content and permanently ban offenders.
7. Contact Us
© 2026 My Together App. All rights reserved.
This policy was last updated on 22 May 2026.